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Service

Guarantee

We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order is broken during transport or that something else happens that allows you to make a claim under warranty. Under European law, we are liable for any lack of conformity that becomes apparent within a period of two years after delivery of the goods. You may have additional rights under Dutch law.
If you discover or should discover a defect in the product, you must contact us within a reasonable time. A reasonable term is in any case 14 days. If you contact us in time and the complaint meets the conditions (see general terms and conditions), we will provide a free repair or replacement.

Not completely satisfied?

It can always happen that something does not go quite as planned. We recommend that you first make complaints known to us by emailing service@stecolife.eu. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil . From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.

Healthy Body

Our entire skin care range is free of chemical additives and up to 100% natural. This makes it very suitable for those who experience irritation when using products with additives.

Healthy Mind

Besides that the products in our range are up to 100% natural, they are also not tested on animals. This way you can enjoy your purchase with a peace of mind.

Healthy Planet.

Our full range is organic, vegetarian, completely vegan and/or plastic-free. In addition, the delivery is compensated up to 100%. All this ensures a minimal impact of your order on our planet.